Festival Ticketing Software New Zealand - Sell Tickets Online

The Complete Festival Management Solution for New Zealand

Empower Your Festival with Technology that Drives Growth:

  • Multi-Day Pass Management: Seamless ticketing for complex events
  • Daily Payouts: Improve festival cash flow
  • Boost Sales 15-25%: Through viral marketing tools
  • RFID Integration: Streamlined access control
  • Real-Time Analytics: Track sales and attendance

No setup fees or subscription required

Festival management dashboard

$450m of Tickets Sold for Amazing Festivals & Events in New Zealand and Worldwide

Gareth Popham - Northern Bass.jpg

Gareth Popham - Music Festival Owner, Northern Bass (10,000 Capacity)

"We decided to swap to Ticket Fairy 4 years ago after nearly 10 years with the same ticket provider, due to their vastly superior technology and innovation when it comes to the marketing of tickets.

The information you can get out of the backend on your ticket purchasers is also second to none."

Maximize Your Festival Revenue

Transform your ticket sales strategy with our comprehensive suite of sales optimization tools

Smart Pricing & Upsells

  • Tiered Pricing Strategy: Create early bird, regular, and VIP tiers to drive early sales
  • Strategic Upsells: Offer merchandise, camping passes, and VIP upgrades during checkout
  • Bundle Packages: Combine tickets with merchandise, food vouchers, and exclusive experiences
  • Multi-Day Festival Options: Flexible pass types for single days or full festival access
  • Dynamic Pricing: Automatically adjust prices based on demand and inventory, including on the event day

Box Office & On-Site Sales

  • Box Office Counter: Streamlined point-of-sale system for walk-up purchases
  • Concessions Integration: Manage food, beverage, and merchandise sales
  • Multiple Payment Options: Accept cards, cash, and mobile payments on-site
  • Real-Time Sales Tracking: Monitor both online and on-site sales in one dashboard
  • Offline Mode: Continue selling even without internet connection

Marketing & Promotion Tools

  • Event Marketing Tips: Built-in promotional strategies and best practices
  • Referral Programs: Turn attendees into promoters with reward systems
  • Email Campaigns: Automated marketing sequences to drive sales
  • Social Integration: Easy sharing and social proof features
  • Campaign Analytics: Track marketing performance and ROI

Customer Experience & Support

  • 24/7 Customer Service: Round-the-clock support for ticket buyers
  • Mobile-Friendly Design: Smooth purchasing experience on all devices
  • Flexible Payment Plans: Payment options to increase accessibility
  • Customer Loyalty: Tools to encourage repeat attendance
  • Automated Communications: Keep attendees informed at every step

Dedicated Festival Support Team

Experience unparalleled customer service with our U.S.-based support team of festival experts

24/7 Expert Support

  • Dedicated Account Managers: Work with festival specialists who understand your unique needs
  • Staff Training: Comprehensive training for your seasonal staff and volunteers
  • Round-the-Clock Assistance: Immediate support when you need it most
  • On-Site Support: Expert team members available for large-scale festivals
  • Best Practices Library: Access to proven strategies and industry insights

Comprehensive Resources

  • Video Tutorials: Step-by-step guidance for all platform features
  • Setup Assistance: Dedicated help with initial platform configuration
  • Strategy Consulting: Expert advice on maximizing ticket sales
  • Technical Support: Rapid resolution of any technical issues
  • Buyer Support: Direct assistance for your ticket buyers

Maximize Festival Revenue

Unlock additional revenue streams and increase your festival's profitability

Smart Pricing & Packages

  • Dynamic Pricing: Automatically adjust prices based on demand
  • Bundle Packages: Create attractive multi-ticket deals
  • Flex Passes: Offer flexible attendance options
  • VIP Upgrades: Premium experiences for higher revenue
  • Loyalty Programs: Encourage repeat attendance

Additional Revenue Streams

  • Concession Integration: Manage food and beverage sales
  • Merchandise Sales: Sell festival merchandise online
  • Donation Options: Enable supporter contributions
  • Parking & Add-ons: Sell additional services
  • Revenue Analytics: Track all income streams

User-Friendly Festival Management

Streamline your festival operations with our intuitive cloud-based platform

Simplified Festival Mode

  • Intuitive Interface: Purpose-built for festival management
  • Cloud-Based Platform: Access from anywhere, anytime
  • Mobile-First Design: Manage events on any device
  • Quick Setup Wizards: Launch your festival in minutes
  • Real-Time Updates: Instant changes across all channels

Efficient Box Office Management

  • Point of Sale System: User-friendly interface for staff
  • Service Tiers: Flexible access levels for team members
  • Staff Management: Easy onboarding for seasonal staff
  • Mobile Box Office: Sell tickets anywhere on-site
  • Real-Time Reporting: Instant sales and attendance data

Ticket Fairy is the leading festival ticketing platform in New Zealand designed to help festival organizers like you sell more tickets, optimize operations, and enhance the attendee experience for the most successful event.

Our robust event ticketing platform offers a wide range of features tailored to the unique needs of festivals, ensuring your event runs smoothly from start to finish, including a comprehensive box office solution and exceptional customer service.

Ticket Fairy is specifically designed with festival teams and their unique workflows in mind. We understand the complexities of managing large-scale events and have tailored our features to streamline your processes, from initial planning to post-event analysis.

This festival-centric approach ensures that every aspect of our ticketing platform aligns with the needs of festival organizers, promoters, and staff.

We support creating multiple ticket types (ticket classes and pricing tiers) to cater to different festival goers, making it easy for you to sell tickets online and manage fan entry efficiently.

Key Features of Ticket Fairy's Festival Ticketing Platform

  • Multi-Day Pass Management: Effortlessly create and manage different ticket types for complex, multi-day events, streamlining the process for organizers and tens of thousands of festival goers alike.
  • Advanced Access Control: Enhance security and reduce wait times with RFID wristbands, QR code scanning, and efficient check-in processes, ensuring smooth fan entry for all attendees.
  • Comprehensive Analytics: Make data-driven decisions with in-depth insights into ticket sales, attendee demographics, and marketing performance.
  • Integrated Marketing Tools: Create compelling event pages, launch targeted campaigns, and track results in real-time to boost ticket sales. Our platform serves as a complete event marketing platform for your festival, allowing you to reach your audience's email inbox with targeted email campaigns.
  • Flexible Event Payment Solutions: Maximize sales with support for major credit/debit cards, Afterpay/Clearpay, Klarna, Affirm, Apple Pay, payment plans, and mobile wallets. Our transparent pricing ensures you understand all payment processing fees upfront.
  • Customizable Branding: Tailor your event pages and ticketing experience to match your festival's unique identity and appeal to your target audience.
  • Volunteer Management: Efficiently coordinate and manage volunteer schedules, tasks, and communications.
  • Interactive Maps: Create and customize interactive venue maps to enhance attendee experience and navigation.
  • Ticket Fraud Prevention: Implement advanced security measures to prevent ticket fraud and ensure legitimate sales.
  • Box Office Management: Streamline on-site ticket sales and will-call operations with our integrated ticketing solution and box office management.
  • 24/7 Customer Service: Our dedicated customer support team is available round-the-clock to assist you and your attendees with any issues or questions during the buying process and throughout the event.

Why Choose Ticket Fairy for Your Festival Ticketing Solution?

  • Proven Results: Trusted by top music festivals, food festivals, and film festivals worldwide, our event ticketing system and event management software have helped organizers increase ticket sales by 15-25% on average. Our ticketing solution is designed to optimize fan entry and enhance the overall festival experience.
  • 24/7 Expert Support: Our dedicated team of event specialists provides round-the-clock guidance and customer support throughout your entire event lifecycle, ensuring your festival runs smoothly.
  • Scalable Solutions: From intimate gatherings to massive multi-day festivals, our software adapts to your unique needs and grows with your event, handling complex events with ease. Our ticketing solutions cater to festivals of all sizes.
  • Robust Security: Advanced fraud prevention, ticket scanning, and a 99.9% uptime guarantee ensure your event and data remain protected, giving you peace of mind.
  • High-Volume Ticketing: Our scalable servers and queuing system handle sudden spikes in traffic, keeping your ticket page online during high-demand periods, perfect for popular music festivals. This allows you to sell tickets online without interruption, even during peak times.
  • Team-Centric Design: Empower your entire festival team with role-based access to our comprehensive event management modules, all within a single platform, streamlining your event planning process.
  • Transparent Pricing: We offer clear, competitive ticketing fees with no hidden costs, allowing you to budget effectively and maximize your event's profitability. Our platform supports various discount codes to help you optimize your pricing strategy.
  • Repeat Attendance Boost: Our platform includes features designed to encourage repeat attendance, helping you build a loyal fan base for your festivals.
  • Efficient Box Office Management: Our integrated box office solution simplifies on-site ticket sales and improves the overall attendee experience.
  • Exceptional Customer Support: Our customer service team is trained to handle all aspects of festival ticketing, ensuring both you and your attendees receive top-notch assistance.

Streamline Payments and Improve Cash Flow

Ticket Fairy integrates with trusted payment gateways like Stripe, Xendit and Razorpay to provide secure, efficient transactions for both organizers and attendees. Benefit from flexible payout options:

  • Daily Deposits: Receive funds directly into your account for improved cash flow.
  • Post-Event Payouts: Opt for Ticket Fairy's payment processing with payouts 10-15 business days after the event.
  • Transparent Pricing: Enjoy clear pricing with no hidden fees.
  • Global Support: Multiple currencies and payment methods to maximize worldwide ticket sales.
  • On-Site Sales: Support for door sales at your festival box office.
  • Flexible Payment Options: Deposit schemes and payment plans to make ticket sales more accessible.

Customer Support and Equipment Provision

At Ticket Fairy, we go beyond just providing software. We offer comprehensive support and equipment to ensure your festival runs smoothly from start to finish:

  • On-Site Box Office Setup: We'll help you set up and manage on-the-day ticket sales using our advanced point-of-sale system.
  • Ticket Scanning Solutions: Utilize our Entry Fairy app for efficient and secure ticket validation at entry points.
  • Dedicated Support Teams: Our experienced professionals are on hand to ensure successful event execution from planning to wrap-up.
  • Festival Supervisors: For larger events, we can provide a dedicated festival gate and box office supervisor to oversee operations.
  • Equipment Provision: We offer ticket scanning devices to streamline your entry process and enhance security.
  • 24/7 Assistance: Our support team is available round-the-clock to address any issues or concerns.

With Ticket Fairy's comprehensive support and equipment services, you can focus on creating an unforgettable festival experience while we handle the technical aspects of ticketing and entry management. Our goal is to ensure your event runs seamlessly, from the first ticket sale to the last attendee leaving the venue.

Advanced Ticket Management for Complex Festival Structures

Ticket Fairy's festival ticketing solution offers unparalleled flexibility in managing multiple ticket types, catering to the diverse needs of festival organizers and attendees alike:

Tiered Ticketing and Ticket Classes

  • General Admission (GA) and VIP Options: Easily create and manage different ticket tiers, from basic GA to exclusive VIP packages.
  • Early Bird and Regular Pricing: Set up automatic price increases as ticket tiers sell out, incentivizing early purchases.
  • Group Discounts: Offer special rates for bulk purchases to encourage group attendance.

Event Entry and Access Control

Ensure smooth and secure entry for your festival attendees with Ticket Fairy's advanced entry management solutions:

  • Efficient Ticket Scanning: Utilize our Entry Fairy app for quick and secure ticket validation at entry points, reducing queues and enhancing the attendee experience.
  • Digital Wallet Integration: Offer convenient ticket storage and access through Apple Wallet and Google Wallet, allowing attendees to easily retrieve their tickets on their smartphones for a seamless, contactless entry experience.
  • Real-Time Entry Analytics: Monitor entry flow in real-time, allowing for immediate adjustments to optimize the entry process.

With Ticket Fairy's comprehensive entry and access control solutions, you can ensure a secure, efficient, and seamless entry experience for all your festival attendees, setting the stage for an unforgettable event from the moment they arrive.

Multi-Day and Single Day Ticket Type Options

  • Multi-Day Passes: Create weekend or full-festival passes for extended events.
  • Single-Day Tickets: Allow attendees to choose specific days, perfect for multi-day festivals.
  • Combination Packages: Offer mixed options like "2 out of 3 days" passes for maximum flexibility.

Time-Sensitive and Dynamic Ticket Types

  • Scheduled Activation: Set specific dates and times for ticket types to become available or expire.
  • Limited-Time Offers: Create flash sales or limited-quantity ticket types to drive urgency.
  • Automated Price Changes: Schedule price increases or decreases based on dates or inventory levels.

Exclusive and Targeted Ticket Options

  • Hidden Ticket Types: Create private ticket options for VIPs, sponsors, or special guests.
  • Geo-Unlockable Tickets: Offer location-specific tickets, perfect for local promotions or regional pricing strategies.
  • Promo Code Access: Control access to certain ticket types through unique promotional codes.

Add-Ons and Upgrades

  • Merchandise Bundles: Allow attendees to add festival merchandise to their ticket purchase.
  • Experience Upgrades: Offer add-ons like fast-track entry, locker rentals, or parking passes.
  • VIP Upgrades: Enable attendees to upgrade their existing tickets to VIP status.

With Ticket Fairy's comprehensive ticket management system, you have the tools to create a ticketing structure that maximizes sales, enhances the attendee experience, and streamlines your festival operations. Our platform's flexibility ensures that you can cater to diverse audience preferences while optimizing your event's profitability.

Guest List Management and Complimentary Tickets

Efficiently manage your VIPs, industry guests, and complimentary attendees with Ticket Fairy's comprehensive guest list and comp ticket features:

  • Easy Guest List Creation: Quickly add and manage guests for your festival, including VIPs, media, and industry professionals.
  • Complimentary Ticket Allocation: Easily issue and track complimentary tickets for sponsors, partners, and special guests.
  • Multi-User Access: Allow different team members (and third parties such as sponsors)to manage specific guest lists, perfect for large festivals with multiple stakeholders.
  • Mobile Check-In: Use our Entry Fairy app for seamless guest list check-ins, reducing queues and enhancing the VIP experience.
  • Real-Time Analytics: Monitor guest arrivals and no-shows in real-time, allowing for better capacity management.
  • Automated Communications: Send personalized emails to guests with their ticket information and event details.
  • Custom Guest Categories: Create and manage different guest types (e.g., Artist, Media, Sponsor) for better organization and reporting.
  • Access Control Integration: Seamlessly integrate guest list data with your festival's access control systems for a smooth entry process.

With Ticket Fairy's guest list and complimentary ticket management tools, you can ensure a VIP experience for your special guests while maintaining full control and visibility over your festival's attendance.

Music Festival Management Software

Streamline your festival operations with Ticket Fairy's comprehensive music festival management tools:

  • Efficient Logistics Management: Run your festival logistics seamlessly using our specialized festival management tools.
  • Smart Contract Processing: Upload artist contracts and riders, and our system will automatically extract relevant information into our specialized festival operations dashboard.
  • Real-Time Operations Support: Provide hour-by-hour information to your ops team, enabling them to perform their job efficiently and effectively.
  • Equipment Analysis: Easily analyze the equipment needs across your entire artist lineup, ensuring you're always prepared.
  • Hospitality Management: Give your hospitality manager a full breakdown of artist requirements, ensuring VIP treatment for all performers.

With Ticket Fairy's music festival management software, you can focus on creating unforgettable experiences while we handle the complex logistics behind the scenes. From artist management to equipment coordination, our platform provides the tools you need to run a successful music festival.

Elevate Your Festival with Ticket Fairy

Take your event to new heights with Ticket Fairy's comprehensive festival ticketing platform and event management software. Our solution empowers you to:

  • Boost Ticket Sales: Leverage advanced marketing tools, referral programs, and multi-day pass options.
  • Scale Your Event: Grow from a boutique festival to tens of thousands of attendees.
  • Streamline Operations: Utilize intuitive management features, including volunteer management and interactive maps.
  • Enhance Attendee Experience: Create unforgettable moments with smooth entry processes and cashless payment options.
  • Make Data-Driven Decisions: Access real-time analytics and comprehensive reporting.
  • Efficient Scaling: Manage events of all sizes, from intimate gatherings to major music festivals.
  • Ensure Security: Implement advanced ticket fraud prevention measures.
  • Maximize Revenue: Utilize flexible pricing options and transparent ticketing fees.
  • Build Loyalty: Foster repeat attendance and create a loyal fan base for your festivals.
  • Optimize Box Office: Streamline on-site ticket sales and will-call management.
  • 24/7 Customer Support: Benefit from our dedicated customer service team, available round-the-clock.

Join hundreds of successful festivals worldwide powered by Ticket Fairy. Whether you're organizing a music festival, food festival, film festival, or any other type of event, our event management software has you covered. Sign up now to start selling tickets online and transform your event management experience!

Launch Your Festival Today

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Ready to transform your festival operations? Create your free Ticket Fairy account now and start selling tickets in minutes. Our festival ticketing platform provides everything you need:

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Ready to transform your festival operations? Create your free Ticket Fairy account now and start selling tickets in minutes. Our festival ticketing platform provides everything you need:

  • Complete festival management tools
  • Multi-day pass creation
  • RFID integration support
  • Marketing automation
  • Real-time analytics

Book a training session with our festival specialists to maximize your platform usage and develop effective promotion strategies.

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  • Multi-day pass management
  • Access control solutions
  • Marketing tools
  • Analytics dashboard

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Frequently Asked Questions for Festival Organizers in New Zealand

Ticketing Features for Music Festivals

I need a festival ticketing platform. What festival-specific features do you provide compared to generic event ticketing platforms?

Festival ticketing is particularly difficult as festivals are complex events with unique needs. Ticket Fairy supports the largest, most challenging events by allowing you to create multi-day event tickets, display appropriate wristbands or credentials during scanning to maximize throughput and reduce lines, and manage accreditation and guest lists at scale. Additionally, you can create multiple ticket pages and target marketing campaigns to different content, such as specific stages or music genres. We offer comprehensive festival management software tailored for music, food, and film festivals.

How do festival multi-day passes work?

You can create ticket types valid for single or multiple days and set a scanning validity range for each. Upon scanning, the system issues the appropriate wristband for the entire duration of the ticket's validity.

Is Ticket Fairy suitable for music festivals of all sizes?

Yes, Ticket Fairy is designed to cater to festivals of all sizes, from small community events to large-scale, multi-day music festivals. Our scalable platform adapts to your unique needs, ensuring a seamless experience for organizers and attendees alike. Utilize our music festival management software to reduce your workload and keep your festival team aligned.

How does Ticket Fairy help with festival marketing efforts?

Ticket Fairy offers a range of built-in marketing tools to effectively promote your festival. From customizable event pages and targeted email campaigns to social media integration and affiliate marketing, our platform provides everything you need to reach your target audience and drive ticket sales.

Can Ticket Fairy handle the unique access control needs of festivals?

Absolutely. Ticket Fairy offers advanced access control features, including RFID wristband integration, QR code scanning, and real-time attendee tracking. Our platform ensures secure entry and exit, reduces wait times, and provides valuable insights into attendee behavior, allowing you to optimize your festival operations.

How does Ticket Fairy support cashless payments at festivals?

Ticket Fairy seamlessly integrates with leading cashless payment providers, enabling you to offer a convenient and secure payment experience for your attendees. From RFID wristbands to mobile wallet solutions, our platform supports a wide range of cashless payment options, streamlining transactions and reducing cash handling on-site.

Can I use Ticket Fairy to manage my festival's vendors and sponsors?

Yes, Ticket Fairy provides a comprehensive set of tools for managing vendors and sponsors. Our platform allows you to easily coordinate vendor applications, contracts, and payments, while also offering valuable exposure for your sponsors through customizable branding opportunities and targeted marketing campaigns.

Ticket Fees and Pricing

Who pays for your ticket fee?

In most cases, the ticketing fees are paid by the ticket buyer, but you can optionally choose to absorb them instead. We keep the service fee per ticket reasonable for your buyers, unlike most of the event ticketing industry. The ticket fee percentage depends on your ticket price and includes the cost of credit card processing.

Do you charge for free events?

No, we do not. There is no cost for free events—it's a totally free event ticketing system. We only charge if you are selling a paid ticket or an NFT token-gated ticket.

Payments and Payout of Ticket Revenue

How do event payments work and when do I get my ticket revenue?

If you connect your own Stripe account, you receive daily payouts from Stripe directly, getting your exact ticket price/face value into your bank account. Simply add your bank details in Stripe's dashboard. You don't pay the Stripe credit card processing fee—it's covered by the ticket fees that buyers pay. If you choose to use Ticket Fairy's payment processing, we pay you 10-15 business days after your event. We also support other payment gateways like RazorPay in India and Xendit in Indonesia.

What makes the payment gateway within your event ticketing platform reliable?

We partner with trusted payment gateway providers like Stripe, Adyen, Razorpay, and Xendit, ensuring your transactions are secure and smooth when selling tickets. The processing fee for each payment gateway is included in the overall ticket service fee and does not reduce your ticket's face value unless you choose to absorb it.

Can I sell event tickets at the door?

Yes, we integrate with Stripe Terminal card readers for door sales, providing full financial reporting in our dashboard to show onsite ticket sales versus online sales.

Can I receive online payments into my PayPal account?

No, you must use a supported payment integration like Stripe.

Can I offer payment plans to my customers?

Yes, we use Stripe Subscriptions to power our payment plans functionality.

Are there any setup fees or monthly fees?

No, there is only a service/booking fee added to each ticket that the ticket buyer pays, which includes the Stripe payment processing fee. There are no hidden fees or unexpected costs.

How does your ticketing solution handle payment processing for music festivals?

Our ticketing solution offers secure and efficient payment processing for music festivals. We support multiple payment methods and currencies, ensuring a smooth transaction process for attendees while providing festival organizers with quick access to funds.

How does your payment processing system ensure security for music festival ticket purchases?

Our payment processing system employs industry-standard security measures, including SSL encryption and PCI DSS compliance. We also use fraud detection algorithms to protect both festival organizers and attendees, ensuring safe and secure transactions when purchasing tickets.

Event Page Customization, Custom Branding, and Event Website Integration

What level of customization do you provide?

You can upload custom backgrounds and headers to personalize your event page, collect custom information using data capture fields, and configure various features from our event management dashboard.

Can I sell tickets on my own website or mobile apps using a white label solution?

We offer a white label festival ticketing system that allows the entire event ticket buying experience to happen on your event website or within your mobile app, maintaining your own look and feel. Attendees can purchase tickets alongside your other event content. Book a demo with our team to discuss how.

Virtual Events

Do you support virtual events?

Yes, we fully support online events. Contact our support team if you need assistance setting up a streaming server.

Event Ticketing Features

Do you support add-ons?

Yes, you can define add-ons that will be presented to your festival ticket buyers once they have selected their desired ticket type.

How does your festival ticketing software help with marketing and promotion?

Our festival ticketing platform includes powerful marketing tools to boost your ticket sales. You can create multi-language and campaign-specific versions of your event page to align with your content marketing and paid ad targeting. We also offer pixel integrations to track your exact ROI on paid ad spend and page traffic, helping you optimize your marketing efforts.

Can I get insights about my audience using your ticketing system?

Absolutely! Our platform provides detailed ticket buyer information, offering deep insights into your event attendees, including demographic data, geographic information, and music analytics if attendees connect their streaming accounts. These insights help you plan future events, target your marketing, and enhance the overall festival experience.

How does your ticketing software handle high-demand ticket sales for popular festivals?

Our ticketing platform is built to handle high volumes of ticket sales, ensuring smooth transactions even during peak demand periods for popular festivals. We utilize robust platform infrastructure and real-time monitoring to efficiently manage large-scale ticket sales.

Does your festival ticketing software offer any features to enhance the attendee experience?

Yes, we provide several features to enhance the attendee experience, including seamless integration with RFID providers for wristband-based access control and cashless payments, a user-friendly ticket purchasing process, the ability for attendees to securely transfer tickets to friends, and 24/7 customer support for both organizers and ticket buyers.

How does your platform help with on-site management during the festival?

Our platform offers comprehensive on-site management tools, including the free Entry Fairy mobile app for quick check-ins and box office sales, real-time ticket scan data to allocate staff resources based on peak times and locations, and integrations with RFID providers for efficient access control and cashless payments.

Does your ticketing solution support the creation of discount codes for early bird or promotional tickets?

Yes, our ticketing solution includes a robust discount code system. You can create various types of discount codes, including percentage-off, fixed amount, and buy-one-get-one offers. This feature is perfect for creating early bird specials or running promotional campaigns to boost ticket sales.

Can your event ticketing platform help us sell tickets for multi-day music festivals?

Absolutely! Our event ticketing system is designed to handle complex ticketing structures, including multi-day passes, single-day tickets, and VIP packages for music festivals. You can easily set up and sell tickets for events of any duration or complexity.

Festival Payment Processing

What payment options do you support for festival ticket sales?

We support multiple payment options for festival ticket sales, including credit/debit cards, digital wallets, and alternative payment methods like Afterpay and Clearpay. This ensures a seamless and convenient payment experience for your attendees.

How does your payment processing system ensure security for festival ticket purchases?

Our payment processing system employs industry-standard security measures, including SSL encryption and PCI DSS compliance. We also use fraud detection algorithms to protect both festival organizers and attendees, ensuring safe and secure transactions when purchasing tickets.

Box Office Management

How does your box office management system work for festivals?

Our box office management system provides a comprehensive solution for festival organizers, including features like ticket scanning, inventory management, and real-time sales reporting. This helps you efficiently manage ticket sales, inventory, and staff resources during your festival.

Can I sell tickets at the door using your box office management system?

Yes, our box office management system integrates with Stripe Terminal card readers, allowing you to sell tickets at the door during your festival. This feature provides a convenient and secure payment experience for attendees.

Festival Equipment & Technology

What equipment do you provide for festival operations?

We provide or support various equipment options for festivals:

  • Free Entry Fairy scanning app for any smartphone
  • BOCA ticket printer integration
  • Stripe Terminal card readers
  • RFID hardware through partners
  • Box office POS systems
  • Backup scanning devices

How does your mobile scanning app work for festivals?

Our Entry Fairy app provides comprehensive festival entry management:

  • Works offline without internet connection
  • Validates multi-day passes
  • Shows correct wristband type needed
  • Tracks staff scanning performance
  • Real-time entry analytics
  • Multiple gate management

Festival Staff & Training

What training do you provide for festival staff?

We provide comprehensive training for festival teams:

  • Box office operations training
  • Entry Fairy app usage
  • RFID system management
  • Dashboard and reporting tools
  • Customer service best practices
  • On-site support for larger festivals

How do you help manage multiple festival teams and permissions?

Our platform provides granular control over team access:

  • Role-based permissions
  • Multiple gate management
  • Staff performance tracking
  • Secure login credentials
  • Activity logging
  • Team communication tools

Festival Integration & APIs

What integration options are available for festivals?

We offer multiple integration options:

  • RFID provider integrations
  • Marketing platform connections (Meta, Google, TikTok)
  • CRM system integration
  • Payment gateway options
  • Custom API access
  • Webhook support

Can I integrate my festival with other systems using your APIs?

Yes, our ticketing solution provides APIs that allow you to integrate with other systems and services, including CRM systems, marketing platforms, and on-site operations tools. Our APIs are designed to be flexible and easy to use, ensuring seamless integration with your existing technology stack.

Festival Marketing & Promotion

How does your ticketing platform help with festival marketing and promotion?

Our ticketing platform includes powerful marketing tools to boost your ticket sales. You can create multi-language and campaign-specific versions of your event page to align with your content marketing and paid ad targeting. We also offer pixel integrations to track your exact ROI on paid ad spend and page traffic, helping you optimize your marketing efforts.

Can I use your platform to create custom marketing campaigns for my festival?

Yes, our ticketing platform allows you to create custom marketing campaigns for your festival. You can target specific audiences, set up email campaigns, and track the effectiveness of your marketing efforts using our built-in analytics tools.

Festival Security & Access Control

How does your ticketing platform ensure festival security and access control?

Our ticketing platform offers advanced access control features, including RFID wristband integration, QR code scanning, and real-time attendee tracking. This ensures secure entry and exit, reduces wait times, and provides valuable insights into attendee behavior, allowing you to optimize your festival operations.

Can I use RFID technology for festival access control with your platform?

Yes, our ticketing platform supports RFID technology for festival access control. We offer integrations with various RFID providers, allowing you to seamlessly incorporate RFID wristbands into your festival operations.

Multi-Day Festival Management

How does your ticketing platform handle multi-day festival management?

Our ticketing platform is designed to efficiently handle multi-day festival management. You can create ticket types valid for single or multiple days and set valid scanning ranges for each. Upon scanning, the system issues the appropriate wristband for the entire duration of the ticket's validity.

Can I sell multi-day passes for my festival using your platform?

Yes, our ticketing platform allows you to sell multi-day passes for your festival. This feature is ideal for music festivals, enabling attendees to purchase passes for multiple days of the event.

Platform Usability & Integration

How user-friendly is your festival ticketing platform?

Our cloud-based platform is specifically designed for ease of use, featuring:

  • Intuitive festival mode interface
  • Quick setup wizards
  • Mobile-responsive design
  • Simplified box office management
  • Easy-to-use reporting tools

What digital wallet integrations do you support?

We fully support digital wallet integration including Apple Wallet. Tickets are can be added to attendees' digital wallets after purchase, making entry seamless and contactless.